Your privacy matters.

1. Who we are

Nexus AI Companion is provided by NEXUS ONES LTD. In this policy, "Nexus", "we", "us", and "our" refer to the service provider for the Nexus AI Companion app and related websites.

2. Information we collect

We collect information needed to operate, improve, and support the app. This may include:

• Account information: email address, username, login method, profile details, avatar, and account settings.
• Guest session information: anonymous device/session identifiers used to provide limited guest access.
• Conversation information: chat messages, selected characters, relationship progress, conversation history, and voice interaction metadata.
• User-created content: private character names, profiles, personality descriptions, uploaded avatars, and related prompts you choose to create.
• Subscription and purchase information: plan status, product identifiers, transaction identifiers, purchase validation data, and usage limits. Payment processing is handled by platform providers such as Apple and third-party payment services where applicable.
• Support information: your name, email address, topic, message, source page, device/browser information, and any details you submit through support forms.
• Technical information: device type, app version, browser type, IP-derived region, logs, diagnostics, and network request metadata.

3. How we use information

We use information to:

• Provide AI chat, voice, character, account, and subscription features.
• Maintain conversation history and personalize app experiences.
• Process purchases, manage plans, and enforce usage limits.
• Respond to support requests and troubleshoot technical issues.
• Protect the app from abuse, fraud, spam, and unauthorized access.
• Improve app quality, reliability, safety, and performance.
• Comply with legal, tax, platform, and regulatory obligations.

4. AI conversations and voice features

Nexus is an AI companion and entertainment service. Your messages, character selections, and voice interaction data may be processed to generate responses, maintain conversation context, enforce safety rules, and improve service reliability.

Do not submit sensitive information that you do not want processed by an AI service. Nexus is not a medical, psychological, legal, financial, or emergency service.

5. Third-party services

We may use trusted third-party services to operate the app, including:

• Cloud infrastructure: hosting, databases, storage, and content delivery.
• AI providers: processing chat and voice requests to generate AI responses.
• Authentication providers: account login services such as Google Sign-In where enabled.
• Payment platforms: Apple in-app purchases and other payment processors where applicable.
• Support and operational tools: systems used to process support requests and diagnose issues.

These providers process information according to their own terms and privacy practices, and only as needed to provide the relevant service.

6. Sharing information

We do not sell your personal information. We may share information only when necessary to:

• Provide the app through service providers and infrastructure partners.
• Process purchases, verify subscriptions, and prevent fraud.
• Comply with legal obligations or respond to lawful requests.
• Protect the rights, safety, and security of users, Nexus, and others.
• Transfer or evaluate assets in connection with a merger, acquisition, financing, or business transfer.

7. Data retention

We retain information for as long as needed to provide the service, maintain your account, resolve disputes, enforce agreements, and comply with legal obligations. Conversation history, support requests, and account records may remain until deleted, anonymized, or no longer needed.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or export personal information, and to object to or restrict certain processing. You can contact us to request help with your data.

You may also stop using the app, log out, delete local app data, or cancel subscriptions through the relevant app store or payment provider.

9. Security

We use reasonable technical and organizational safeguards to protect information, including encrypted network connections and access controls. No internet service can guarantee absolute security, so please use strong passwords and avoid sending highly sensitive information in chat or support messages.

10. Children

Nexus is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate action.

11. International users

Your information may be processed and stored in countries other than where you live. By using Nexus, you understand that information may be transferred to locations with different data protection laws.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above. Continued use of Nexus after an update means the revised policy applies.

13. Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact us through our support page or email us at info@n-ones.com.